Manageengine Servicedesk Plus Itil Best Practice& Automation
Published 12/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.88 GB | Duration: 4h 1m
Leverage ManageEngine ServiceDesk Plus to Implement ITIL Best Practices and Automate Your IT and Business Processes
What you'll learn
Introduction to IT Service Management (ITSM) & ITIL Best Practices
Installation and Initial Setup
Incident and Request Management
Service Catalog Configuration
Change, Problem, and Release Management
Asset Management
Knowledge Base
Automations & Workflow Configurations
Integrations & APIs
Reporting and Analytics
Requirements
No required skills
Description
Welcome to the Ultimate Guide to ManageEngine ServiceDesk Plus, the perfect course for IT professionals, service desk managers, and business leaders who want to streamline their service management processes and enhance IT operations. Whether you are just starting out or looking to take your skills to the next level, this course covers everything you need to become an expert in ServiceDesk Plus.In this course, you'll explore how to manage IT and non-IT services, track incidents, implement automation, and align workflows with ITIL best practices. From configuring service and incident templates to mastering asset management, change management, SLAs, and custom triggers, you'll gain hands-on experience with practical labs and real-world examples.We'll also dive into advanced topics like creating approval workflows, building request life cycles, and integrating ServiceDesk Plus with powerful tools like ADManager Plus, Endpoint Central, Analytics Plus, Microsoft Teams, and even ChatGPT. You'll also learn to leverage reporting and dashboards to track performance and ensure compliance.By the end of this course, you'll have the skills and confidence to implement, customize, and optimize ServiceDesk Plus for your organization, helping you deliver exceptional IT and non-IT services. Enroll now and take the next step in your ITSM journey!!Lets go!
Overview
Section 1: Introduction
Lecture 1 Course Introduction & Outlines
Lecture 2 ManageEngine SDP Overview & Application Download
Section 2: Installation & Initial Configuration
Lecture 3 Service Desk Plus Installation
Lecture 4 Active Directory Integration
Lecture 5 Roles & Permissions
Lecture 6 Users & Support Groups
Section 3: Incident Management & Templates Customization
Lecture 7 Incident Definition, Workflow, and Best Practicies
Lecture 8 Incident Template Customization
Lecture 9 Field and Form Rules
Section 4: Service Catalogs & Approval Workflow
Lecture 10 Service Definition, Workflow, and Best Practicies
Lecture 11 Service Catalog Customization
Lecture 12 Approval Workflows
Section 5: Service Level Agreement & Esclation Matrix
Lecture 13 Introduction To Service Level Agreement
Lecture 14 Priority Matrix
Lecture 15 Configure Incident SLA
Lecture 16 Configure Service SLA
Lecture 17 Esclation Matrix
Lecture 18 Operational Level Agreement
Section 6: Problem Management
Lecture 19 Problem Definition, Workflow, and Best Practicies
Lecture 20 Problem Template Customization
Section 7: Change Management
Lecture 21 Change Definition, Workflow, and Best Practicies
Lecture 22 Change Template Customization
Lecture 23 Change Workflow
Section 8: Project Management
Lecture 24 Project Definition, Workflow, and Best Practicies
Lecture 25 Project Template Customization
Section 9: Knowledge Management
Lecture 26 Knowledge Definition, Workflow, and Best Practicies
Lecture 27 Knowledge Base Creation
Section 10: IT Asset Management
Lecture 28 Asset Definition, Workflow, and Best Practicies
Lecture 29 Asset Management Installation, Configuration, and Integration
Lecture 30 Asset Registration and Agent Installation
Lecture 31 Asset Customization
Section 11: Automation & Workflow Design
Lecture 32 Business Rules
Lecture 33 Custom Triggers
Lecture 34 Request Life Cycle (RLC)
Section 12: API Application Programming Interface
Lecture 35 API Documentation
Section 13: Integrations
Lecture 36 Integration with ManageEngine Solutions and Third-Party Apps
Section 14: Reporting and Analytics
Lecture 37 Reports
Lecture 38 Dashboard
IT Support,System Administrators,IT Managers and ITIL Practitioners,ManageEngine Administrators and Users,IT Consultants and Freelancers,Business Process Owners and Department Heads,ITSM Engineers
RapidGator
Code:
https://rapidgator.net/file/612a3db4989e69b708a0182c702174d9/Udemy.-.ManageEngine.ServiceDesk.Plus.ITIL.Best.Practice..Automation.-.Kareem.Elmorsy.2024.12.part1.rar
https://rapidgator.net/file/b500ddbcc22b9a650b37626b8565de56/Udemy.-.ManageEngine.ServiceDesk.Plus.ITIL.Best.Practice..Automation.-.Kareem.Elmorsy.2024.12.part2.rarTurboBit
Code:
https://turbobit.net/e5ps2vbdep8m/Udemy.-.ManageEngine.ServiceDesk.Plus.ITIL.Best.Practice..Automation.-.Kareem.Elmorsy.2024.12.part1.rar.html
https://turbobit.net/k8bwltxeauhe/Udemy.-.ManageEngine.ServiceDesk.Plus.ITIL.Best.Practice..Automation.-.Kareem.Elmorsy.2024.12.part2.rar.html