Difficult Conversations: Team Management With Confidence
Published 4/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English
| Duration: 1h 12m
Communication Skills: navigate with Confidence any situation using Empathy, Understanding and Honesty
What you'll learn
Develop effective communication strategies for challenging dialogues.
Cultivate active listening skills to enhance understanding in tough conversations
Identify and manage emotional triggers during difficult discussions
Employ empathy and compassion as key components of communication
Practice assertiveness techniques for expressing opinions respectfully
Explore strategies to de-escalate tension and defuse conflicts gracefully
Gain confidence in initiating and navigating uncomfortable conversations
Learn to provide constructive feedback in a constructive and supportive manner
Develop strategies for handling resistance and disagreement professionally
Enhance conflict resolution skills to achieve positive outcomes in difficult scenarios
Requirements
No specific prerequisites are required for this course
Participants are encouraged to have a basic understanding of interpersonal communication
Willingness to engage in self-reflection
commitment to practicing new communication skills
Description
Dive into the art of effective communication with a comprehensive course designed to empower individuals across personal and professional realms. In today's dynamic and interconnected world, the ability to engage in challenging dialogues with poise and assurance is a critical skill for success.This course is crafted for professionals, leaders, and individuals seeking to elevate their communication prowess in demanding situations. Throughout the program, participants will embark on a transformative journey, acquiring practical tools and insights to navigate through tough conversations with finesse.The curriculum begins by laying the foundation for effective communication strategies. Participants will delve into the nuances of assertiveness, cultivating active listening skills, and employing empathy as integral components of successful dialogue. The course places a strong emphasis on emotional intelligence, providing techniques to identify and manage emotional triggers, fostering a deeper understanding of oneself and others.Navigating difficult conversations often involves conflict, and this course equips learners with invaluable conflict resolution techniques. From de-escalating tension to achieving positive outcomes in challenging scenarios, participants will gain confidence in addressing conflicts constructively and collaboratively.Constructive feedback is a cornerstone of effective communication, and this course explores the art of delivering feedback in a supportive manner. Learners will discover strategies to provide input that inspires growth and collaboration within professional and personal relationships.By the end of the course, participants will have honed their communication skills across various dimensions. Whether you are a manager aiming to lead with confidence, a team member navigating workplace challenges, or an individual seeking to enhance personal relationships, this course provides a transformative experience. Join us on this journey to master the art of difficult conversations and emerge with the confidence to navigate any dialogue with skill and grace.
Overview
Section 1: Understanding a difficult conversation
Lecture 1 What is a difficult conversation?
Section 2: Preparation for difficult conversations
Lecture 2 Know yourself Part 1
Lecture 3 Know yourself Part 2
Lecture 4 Know others
Lecture 5 Do your research
Section 3: Have the actual conversation
Lecture 6 Conflict resolution techniques
Lecture 7 Inclusive environment
Lecture 8 Having the conversation
Lecture 9 Feedback
This course is tailored for professionals, managers, and individuals seeking to refine their communication skills in demanding scenarios,It is ideal for those looking to navigate workplace challenges, address interpersonal conflicts, and enhance their ability to engage in sensitive conversations with confidence,Whether you're a team leader, employee, or someone navigating personal relationships, this course provides valuable insights and practical tools to effectively manage and thrive in difficult conversations
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