Itil® 4 Specialist: Create, Deliver And Support (Cds)
Published 4/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English
| Duration: 2h 27m
Mastering ITIL 4 Specialising in Creation, Delivery, and Support
What you'll learn
Gain proficiency in creating, delivering, and supporting IT services in alignment with organisational objectives.
Understand the key concepts and principles of ITIL® 4 framework and its application in service management.
Acquire knowledge of the Service Value System (SVS) and its components.
Learn how to manage the transition of new or changed services into production through change management.
Requirements
Learners should hold an ITIL® 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition Certificate.
Description
Shape the Future of IT ServicesEmbark on the ITIL® 4 Specialist: Create, Deliver and Support (CDS) journey, a certification widely recognised globally for its comprehensive approach to IT service management. This course offers a detailed exploration of ITIL® 4's methodologies, focusing on the practical application of service management principles to align IT services with business objectives.Key Highlights of the Main Course:Comprehensive Curriculum: Delve into the essential ITIL® 4 CDS concepts, guiding principles, and the service value system in a structured manner.Business Alignment: Emphasise the integration of IT services with business goals to deliver enhanced organisational value.Professional Development: Establish a solid foundation for future advancement in ITIL® certifications and career growth.Gain Insight Through the Demo Course:The Demo course provides a snapshot of the ITIL® 4 Specialist: Create, Deliver and Support curriculum, offering participants a taste of the comprehensive learning experience.The Course Curriculum covers;Guiding PrinciplesFour Dimensions of Service ManagementITIL® 4 CDS and the Value Chain - Part 1Value Streams & PracticesService Design PracticeSoftware Development and Management PracticeDeployment Management PracticeManaging Work as TicketsEnrol in the ITIL® 4 Specialist: Create, Deliver and Support course offered by Global Edulink and take a significant step towards excellence in IT service management. With unlimited access to course materials, you can progress at your own pace, developing the skills and knowledge necessary to excel in the evolving field of IT services. Start shaping the future of your organisation's IT services today.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Foundation Concepts
Lecture 2 Guiding Principles
Lecture 3 Four Dimensions of Service Management
Section 3: Plan and Build a Service Value Stream
Lecture 4 ITIL® 4 CDS and the Value Chain - Part 1
Section 4: ITIL® Practices and their Contribution to CDS Across the Value Stream and SVS
Lecture 5 Value Streams & Practices
Lecture 6 Service Design Practice
Lecture 7 Software Development and Management Practice
Lecture 8 Deployment Management Practice
Section 5: How to Create, Deliver and Support Services
Lecture 9 Managing Work as Tickets
IT Service Managers,IT Service Desk Managers,IT Operations Managers,IT Professionals,Service Delivery Managers,IT Process Owners,IT Consultants,IT Infrastructure Managers,System Administrators,Database Administrators,Quality Analysts,Practitioners
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